What to do if a "Sent" recipient hasn't received their card? And if my invitation is filtered as spam?

If a recipient hasn’t received their card, here are a few steps to resolve the issue:

1. Check the email address: Ensure that the recipient’s email address was entered correctly, without any errors.
2. Ask the recipient to check their spam folder: Bird Postal invitations can sometimes be filtered into spam or junk folders. Ask the recipient to check these folders and add Bird Postal to their contacts or safe sender list.
3. Check the recipient’s email filters: Sometimes, email filters can redirect invitations to another folder. The recipient may need to adjust their filtering settings to ensure they receive the email.

If the problem persists, feel free to contact our support team for further assistance.